Your building is equipped with an access control system monitored by Kastle Systems. The main entrance doors, located on Thirteenth Street, are locked from 6:00 PM to 8:00 AM Monday through Friday and 24 hours on weekends and holidays. Your employees may gain access to the building during security hours with their Kastle cards.
The elevators are secured 24/7. You must use your Kastle card in order to proceed to your floor. Press your card against the card reader. Do this until the red light on the reader turns green, then press the elevator button to your floor until it lights and the elevator will take you to your floor. When traveling in a down direction, you may only exit at the lobby level.
Kastle Cards. Kastle cards are issued to you prior to your move-in. Additional cards should be ordered directly from Kastle. It is very important that you keep track of those cards that are authorized for new employees and revoke any cards that are lost. Authorization and/or revocation of cards is performed by Kastle Systems. Contact Kastle System at 703.524.7911 and speak to the Card Administrator responsible for your building. You may request a card listing for your firm at any time. Additional cards and suite alarm keys may be ordered from Kastle Systems by using the order forms provided or by visiting Kastle’s website, www.kastle.com. Please be sure to inform your Property Manager and Assistant Property Manager if any edits (add/delete) have been made to cards associated to your suite. Should you have any questions or concerns regarding Kastle and security cards please contact them at Kastle-DC-Team1@kastle.com.
Visitors and Special Admits. If you are expecting a visitor during security hours, you must make prior arrangements with Kastle to admit your visitor into the building. To arrange weekday admittance, Kastle may be contacted at 703.524.7911 before 5:00 PM on the day the guest will arrive. Weekend visitation must be arranged on Friday before 5:00 PM of the designated weekend. When you call, tell Kastle you are calling to arrange a “special admit” and they will connect you with the appropriate department. Provide them with the visitor's name, the day the visitor is expected, the approximate time of arrival, permission for admittance, and your Kastle card number (for authorization). Visitors can also be authorized via the Kastle website at www.kastle.com. Please also inform the security officer of any expected visitors at email@example.com.
If the visitor arrives at the building between the hours of 6:00 PM and 8:00 AM, they should use the phone outside the main lobby’s rotating doors to gain admittance: depressing the push plate inside the hand receiver rings Kastle Systems directly. When Kastle answers, visitors should identify themselves and tell Kastle who they are visiting. If you have arranged for their admittance, their names will be on an “admit list” and Kastle will allow them immediate access to the building. Once the visitors are in the elevator, they must call Kastle again on the elevator phone and repeat the procedure as for the front door.